Cancellation Policy

To ensure we can accommodate all clients, we require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice, as well as no-shows, will incur a 50% service fee of the total booked service. A valid card on file is required to reserve your appointment time.

Cancellation Policy & Communication:
Cancellations are accepted during our office hours, Monday through Friday from 8:00 AM to 5:00 PM, when a team member is available to assist you directly.

If you need to cancel or reschedule outside of these hours or on weekends, email is the only accepted form of communication to ensure your request is properly documented and processed within the required timeframe. We do not accept cancellations via voicemail.

Please send all cancellation or rescheduling requests to:
reception@turnnorthdlmn.com

We understand that unexpected situations can arise and appreciate your understanding of this policy.

Policy to Support a Calm, Comfortable Environment

To preserve a calm and comfortable environment for all clients, we kindly ask that children under the age of 13 not attend appointments. We recognize the unique needs of new mothers, and infants under 6 months are welcome to accompany you when necessary.

This policy is designed to support both our clients and service providers—allowing guests to fully relax and enjoy their time in our upscale environment, while ensuring our team can remain focused and deliver exceptional service in a peaceful setting.

We appreciate your understanding and support in helping us create a soothing, elevated experience for everyone at Turn North.

Our Commitment

Each October, TURN North reviews and adjusts pricing to reflect our ongoing commitment to quality, care, and value. As a luxury service provider, our pricing is thoughtfully established to support the serene environment we offer, the expertise and continued education of our technicians, and the high-quality products used in every service.

These annual updates ensure we can continue delivering the elevated experience you expect, while also supporting the growth and sustainability of our team.

We understand luxury comes at a higher price—and that’s intentional. You're not just booking a service; you're investing in personalized care, premium products, and a calm, curated atmosphere. We’re proud to offer an experience that reflects that value.

Thank you for supporting a space where quality comes first. We can’t wait to treat you!